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Returns & Refunds Policy

Returns and refunds: how to make a request

You can request a return and refund online on our website or in person within 30 (thirty) days of making the purchase.

To submit your request, kindly click here or visit our physical store at the following physical address: 10 Mounthoolie Ln & Laing StKirkwall KW15 1HP, UK

Refunds and returns through Pat Group Limited website are subject to the following terms:

Returns and refund requests must be submitted to Pat Group Limited within 30 (thirty) days of delivery. If your return and refund request is older than 30 (thirty) days, you will need to visit a Store.

Pat Group Limited will gladly accept your return if the following conditions apply:

  • The product must be returned in its original packaging and in the same condition as when it was delivered;
  • The product is faulty or damaged, subject toPat Group Limited and its suppliers inspecting the product first; The product has been used as directed by the manufacturer;
  • The product you received was incorrect; or
  • The order is incomplete, so you wish to return it.

Pat Group Limited will only collect products from the same address where they were delivered. Pat Group Limited may charge a collection fee, or you can deliver the product to your nearest store.

To arrange collection of the product from the nominated address, Pat Group Limited  and its delivery service providers will contact you. Pat Group Limited  will provide your personal information to the delivery service provider.

Pat Group Limited may inspect the product and/or send it to its supplier for testing before processing any refund. Pat Group Limited is not responsible for any faults or damages resulting from:

  • Wear and tear;
  • Negligence, abuse, and/or incorrect use of the product; Non-compliance with the manufacturer’s specifications;
  • Lightning damage and/or electrical surges.

The items you have customized cannot be refunded or exchanged unless they are found to be materially defective. Cut-to-measure, special-ordered, or tinted paint products cannot be refunded or exchanged. In addition, Pat Group Limited will not be able to refund pre-paid electricity, airtime.

Refunds and returns will be processed in accordance with Pat Group Limited refund and returns policy, and will be credited to the same payment method used to create the order (e.g. credit card, EFT, or trade account credit).

How long will it take for your refund to arrive?

A refund will appear in your account within seven (seven) business days, and EFT refunds are subject to verification.

The exact amount paid will be refunded less the following:

  • Any delivery costs already incurred by Pat Group Limited
  • Restocking fees may apply to special orders.

In the event that you have changed your mind and would like to return a product, Pat Group Limited will gladly process the return and refund subject to these terms and conditions. In the event that Pat Group Limited charges you an additional delivery fee for the collection of such products, it may do so at its discretion.

Need to make a refund request? Please complete form below: